Refund Policy

At Thesis Writing Services UK, we aim to provide clear, reliable, and fairly priced academic support. We work carefully on every order, but we understand that issues can sometimes happen.

This Refund Policy explains when a refund may be approved, when revisions are offered instead, and how refund claims are reviewed. Please read this page before placing an order.

A refund may be considered if there is a genuine issue with the service provided.

Refunds may apply in cases such as:

• We are unable to start or complete your order.
• Your order is cancelled before work begins.
• You are charged twice by mistake.
• The delivered work does not match the confirmed instructions.
• A deadline is missed because of a delay from our side.
• Our quality team confirms that revision cannot fix the issue.

Every refund request is reviewed by our support and quality assurance team before approval.

We always aim to deliver work within the agreed deadline. However, delivery depends on clear instructions, timely communication, payment confirmation, and access to all required files.

A refund may be considered if:

• We miss the original confirmed deadline.
• The delay is caused by our team.
• The work is no longer useful because of the missed deadline.
• You did not receive any agreed update or delivery extension.

A refund may not apply if:

• You provided late or incomplete instructions.
• You changed the requirements after the order started.
• You did not respond to our questions on time.
• The delay was caused by payment issues or technical problems outside our control.
• You accepted and used the delivered work after the deadline.

If only part of the order is delayed, a partial refund or service credit may be offered.

If the delivered work does not follow the confirmed brief, you should first request a revision. We will review your comments and correct the issue where the request is valid.

A refund may be considered if:

• The work clearly fails to follow the original instructions.
• The issue remains after revision.
• The quality concern is confirmed by our quality assurance team.
• The complaint is raised within the allowed refund period.

A refund may not apply if:

• The issue is based on new instructions not included in the original order.
• You changed your topic, structure, sources, or guidelines after delivery.
• You did not request revision before asking for a refund.
• You used or submitted the work before raising the issue.
• The complaint is based only on personal preference without clear evidence.

We always try to resolve quality concerns through revision first.

Free revisions may be provided when:

• The request matches the original instructions.
• The revision is requested within the revision period.
• Clear comments or marked feedback are shared.
• No new topic, chapter, source list, or structure is added.

Revisions may be charged separately if the request includes new instructions, extra work, new files, a different deadline, or supervisor feedback received after delivery.

If you are charged twice or billed incorrectly, please contact our support team as soon as possible.

To review the issue, we may ask for:

• Payment receipt.
• Transaction ID.
• Date and time of payment.
• Screenshot or bank confirmation.

If the duplicate or incorrect charge is confirmed, the extra amount will be refunded through the original payment method where possible.

If a suitable expert is not available after your payment has been made, we may offer:

• A full refund.
• A revised deadline.
• A different expert.
• Service credit for another order.

You will not be forced to continue with an order if we cannot provide the agreed support.

You may request cancellation after placing an order.

A full refund may be available if:

• The order has not started.
• No expert has been assigned.
• No research, editing, writing, proofreading, or review work has been completed.

A partial refund may be available if:

• The order has started.
• Some work has already been completed.
• An expert has spent time reviewing your files or requirements.

A refund may not be available once the order has been completed and delivered.

Urgent orders are handled with limited working time, so refund conditions are stricter.

Refunds may not apply to urgent orders if:

• The deadline is less than 48 hours.
• The customer delays instructions or payment.
• The work has already been started.
• The order requires immediate expert allocation.

A refund may still be considered for duplicate payment, non-delivery, or a confirmed failure from our side.

We do not guarantee grades, marks, supervisor approval, publication acceptance, degree outcomes, or academic results.

Refunds are not approved only because:

• You did not receive a desired grade.
• Your supervisor asked for further changes.
• Your university changed the requirements.
• Your examiner gave subjective feedback.
• You used the material in a way that breached academic rules.

Our service is intended for academic support, editing, proofreading, formatting, research guidance, and learning assistance.

If you believe the delivered work has an originality issue, you must provide clear evidence from a recognised plagiarism report.

We will review the claim and may offer:

• Free revision.
• Source correction.
• Referencing correction.
• Partial refund.
• Full refund, if the issue is confirmed and cannot be fixed.

Refunds may not apply if the originality issue comes from files, text, notes, or sources provided by the customer.

To request a refund, contact our support team by email with a clear explanation.

Please include:

• Order number.
• Full name and email address.
• Reason for the refund request.
• Supporting evidence.
• Marked files, feedback, screenshots, or payment proof where relevant.

Refund requests sent through social media, live chat comments, or informal messages may not be treated as official claims until confirmed by email.

Email: info@thesiswritingservicesuk.co.uk

Refund requests should be raised within 30 days of delivery.

Requests made after this period may not be accepted unless the issue relates to duplicate payment, technical billing error, or another exceptional case confirmed by our support team.

Once your refund request is received, our team will review the case.

The review may include:

• Checking the original instructions.
• Reviewing the delivered file.
• Comparing revision requests.
• Checking communication records.
• Verifying payment details.
• Asking for extra evidence where needed.

Refund reviews usually take 3 to 7 working days. Approved refunds are processed through the original payment method where possible. Bank or payment gateway processing times may vary.

Refunds may not be approved if:

• The work has been completed and delivered according to the original brief.
• You changed your mind after work started.
• You provided unclear, wrong, or incomplete instructions.
• You missed your own deadline due to late communication.
• You used the delivered work before raising the issue.
• You requested new work under the name of revision.
• You refused a valid revision option.
• You requested a refund after the allowed claim period.
• The issue is related to grades, marks, or academic outcomes.
• The order was completed under an urgent deadline and delivered as agreed.

If you have a payment concern, please contact our support team first so we can review and resolve the issue.

If a chargeback is raised before contacting us, the order review may be paused while the payment provider investigates. We may provide communication records, delivery proof, payment details, and order history to support the investigation.

Refunds are reviewed fairly and case by case.

Please note:

• Approved refunds may exclude payment gateway or transaction charges where applicable.
• Service credits may be offered as an alternative to refunds.
• Partial refunds depend on how much work has already been completed.
• Revisions are usually the first solution for quality-related concerns.
• We reserve the right to reject refund claims made in bad faith or without evidence.

We may update this Refund Policy from time to time. Any changes will be posted on this page with the updated date.

By continuing to use our website or services after changes are posted, you accept the updated Refund Policy.